Thanks, Matthew. It survived because it's a local authority and was not subject to ordinary commercial pressures, although I thought they were deluding themselves in thinking that!
Also thinking about how easy it is for the components of an organization to have opposing goals which ultimately create a frustrating consumer experience.
That is funny! I wonder how the company stayed in business if that's how they acted all the time.
Thanks, Matthew. It survived because it's a local authority and was not subject to ordinary commercial pressures, although I thought they were deluding themselves in thinking that!
Nothing like organizations that contain multitudes.
You mean like Walt Whitman? ("Do I contradict myself? Very well, I contradict myself. I am large, I contain multitudes." Indeed, very apposite!
Also thinking about how easy it is for the components of an organization to have opposing goals which ultimately create a frustrating consumer experience.
You got that right, Mark!
Goodness me, Terry - frustration doesn't even cover it! :D
Quite! One of these days I shall write about more shenanigans in that place.